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Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

How long does it take for me to receive my order?

Delivery time may range from 15 to 45 working days, depending on the nature of your order (local or overseas), the logistics partner, and when your order was picked up by them. This calculation excludes public holidays and the logistics partner’s non-working days.

How do I create an account?
Tap Sign Up With Email or Facebook/Google account
 
 
 
How do I track the status of my order?

You can check the status of your orders via My Purchases ,and track the package in the website www.17track.net

Will you keep my credit card information on file?

We work with a credit card vendor to process all of our transactions. All of the credit card information is managed within their system and we are unable to see credit card details in your account.

Do you ship to my country?

We ship to nearly 200 countries worldwide.

Can I change my shipping address after I place the order?

As long as your order hasn’t shipped, we can make any changes to the order that you need! If your order has already shipped, it will be necessary to contact logistics company about changing the address.

If you need to swap an item

Returns and Exchanges

What is your returns policy?

You get 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason, as long as they are unused, unwashed and in their original condition – complete with the original packaging, tags, etc. 

I received the wrong item

Please contact us ,and You may return unused products within 15 days of after received the goods.

we will send out the new one once you return the wrong item.

My order arrived damaged

Please contact us ,and You may return unused products within 15 days of after received the goods.

we will send out the new one once you return the damaged item.

Where should I mail my authorized return?

Please contact us will send the address to you.

What do I do if I entered an incorrect shipping address?

Please contact us asap,we will try to revise the address.

Can I change or cancel an order after I've submitted it?

Please contact us before we send out the goods.

Free Worldwide shipping

On all orders

Easy 30 days returns

30 days money back guarantee

International Warranty

Offered in the country of usage

100% Secure Checkout

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