Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Delivery time may range from 15 to 45 working days, depending on the nature of your order (local or overseas), the logistics partner, and when your order was picked up by them. This calculation excludes public holidays and the logistics partner’s non-working days.
You can check the status of your orders via My Purchases ,and track the package in the website www.17track.net
We work with a credit card vendor to process all of our transactions. All of the credit card information is managed within their system and we are unable to see credit card details in your account.
We ship to nearly 200 countries worldwide.
As long as your order hasn’t shipped, we can make any changes to the order that you need! If your order has already shipped, it will be necessary to contact logistics company about changing the address.
If you need to swap an item
Returns and Exchanges
You get 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason, as long as they are unused, unwashed and in their original condition – complete with the original packaging, tags, etc.
Please contact us ,and You may return unused products within 15 days of after received the goods.
we will send out the new one once you return the wrong item.
Please contact us ,and You may return unused products within 15 days of after received the goods.
we will send out the new one once you return the damaged item.
Please contact us will send the address to you.
Please contact us asap,we will try to revise the address.
Please contact us before we send out the goods.